Xavi: Hello. How can I help you?
Toni: Oh, hello. I'd like to return this Mp3 player, please.
Xavi: Ok, What's the problem with it?
Toni: Well, It was broken when I bought it.
Xavi: Mmm, that's strange. When did you buy it?
Toni: I bought it yesterday.
Xavi: Have you got the receipt?
Toni: Yes, here you are.
Xavi: Ok. Well, I can give you a refund, or do you want to choose another CD?
Toni: I prefer the refund, thanks.
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